Teachable incident

Custom domain connection errors

Notice Resolved View vendor source →

Teachable experienced a notice incident on July 14, 2025, lasting 13h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 10:09 PM UTC
Resolved
Jul 15, 2025, 11:24 AM UTC
Duration
13h 14m
Detected by Pingoru
Jul 14, 2025, 10:09 PM UTC

Update timeline

  1. investigating Jul 14, 2025, 10:09 PM UTC

    We're currently investigating the reason that some custom domains are showing connection errors when attempting to navigate to the associated school website.

  2. monitoring Jul 14, 2025, 10:26 PM UTC

    We've determined the root cause of the connection errors and are currently monitoring a workflow to resolve the problem.

  3. resolved Jul 15, 2025, 11:24 AM UTC

    This issue is resolved.