Teachable incident

Issue accessing student facing media

Notice Resolved View vendor source →

Teachable experienced a notice incident on August 4, 2025, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 02:59 PM UTC
Resolved
Aug 04, 2025, 03:11 PM UTC
Duration
11m
Detected by Pingoru
Aug 04, 2025, 02:59 PM UTC

Update timeline

  1. identified Aug 04, 2025, 02:59 PM UTC

    The team has identified an issue with images, videos, and other media not loading or resulting in errors displayed for the student experience. The team is working as quickly as possible to investigate and resolve the issue.

  2. resolved Aug 04, 2025, 03:11 PM UTC

    Our team has resolved an issue with images, videos, and other media not loading in the student experience. During that timeframe, users would have not been able to view images or videos as students. We apologize for the disruption and thank you for your patience.