Teachable experienced a major incident on August 1, 2025 affecting Monthly Payment Gateway, lasting 4d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 01, 2025, 02:22 PM UTC
Due to a PayPal outage, payouts scheduled to be sent today via the Monthly Payment Gateway have been delayed. Once the outage has been resolved, payouts will be rescheduled and we'll update this page with the updated payout schedule.
- identified Aug 01, 2025, 02:47 PM UTC
Due to a PayPal outage, payouts scheduled to be sent today via the Monthly Payment Gateway have been delayed. Once the outage has been resolved, payouts will be rescheduled and we'll update this page with the updated payout schedule. See [PayPal Status](https://www.paypal-status.com/incident/production) for details.
- monitoring Aug 04, 2025, 04:29 PM UTC
Due to a PayPal outage, payouts scheduled to be sent on August 1st via the Monthly Payment Gateway have been delayed. The outage has been resolved, and we will reschedule these payouts for later this week. We will provide a final update when we can confirm all payouts have been sent successfully.
- resolved Aug 05, 2025, 09:15 PM UTC
Our team has reprocessed all delayed payouts and we've confirmed they have been delivered as expected. Thank you for your patience!