TC2000 Outage History

TC2000 is up right now

TC2000 had 13 outages in the last 2 years totaling 82h 59m of downtime — averaging 0.5 incidents per month.

There were 13 TC2000 outages since October 13, 2025 totaling 82h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.tc2000.com

Minor September 14, 2026

Unable to cancel/modify orders

Detected by Pingoru
Sep 14, 2026, 02:30 PM UTC
Resolved
Sep 16, 2026, 12:17 PM UTC
Duration
1d 21h
Affected: Brokerage Services
Timeline · 4 updates
  1. investigating Sep 14, 2026, 02:30 PM UTC

    Some brokerage clients cannot cancel or modify existing GTC orders placed prior to today. We are investigating this issue and will get it resolved as soon as possible.

  2. identified Sep 14, 2026, 06:19 PM UTC

    The issue has been identifed and we are working to get it corrected.

  3. monitoring Sep 15, 2026, 03:28 PM UTC

    A fix has been implemented. Affected accounts have been emailed and should log in to TC2000 to review their open orders and positions. Determine whether any orders you expected to be active are missing, and re-enter them if needed to maintain your intended risk management strategy.

  4. resolved Sep 16, 2026, 12:17 PM UTC

    This issues has been resolved.

Read the full incident report →

Minor September 3, 2026

TC2000 chart history not displaying

Detected by Pingoru
Sep 03, 2026, 05:01 PM UTC
Resolved
Sep 03, 2026, 07:24 PM UTC
Duration
2h 22m
Affected: Software
Timeline · 3 updates
  1. investigating Sep 03, 2026, 05:01 PM UTC

    Currently having an issue with TC2000 charts not displaying. Watchlist data is updating. Investigating this issue.

  2. investigating Sep 03, 2026, 06:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 03, 2026, 07:24 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor July 29, 2026

Historical Bid, Ask and Mid not plotting

Detected by Pingoru
Jul 29, 2026, 04:06 PM UTC
Resolved
Jul 29, 2026, 05:59 PM UTC
Duration
1h 53m
Affected: Market Data Feeds
Timeline · 2 updates
  1. investigating Jul 29, 2026, 04:06 PM UTC

    We are currently working on an issue with historical Bid, Ask and Mid not plotting on the charts. We'll have this fixed as soon as possible.

  2. resolved Jul 29, 2026, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Problem with paper trading in TC2000

Detected by Pingoru
May 06, 2026, 01:50 PM UTC
Resolved
May 06, 2026, 04:26 PM UTC
Duration
2h 36m
Affected: Paper Trading (simulated)
Timeline · 2 updates
  1. investigating May 06, 2026, 01:50 PM UTC

    We are currently investigating an issue with paper trading in TC2000. We are looking into the issue and will have it resolved as soon as possible.

  2. resolved May 06, 2026, 04:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

TC2000 Web Platform & Parallels Desktop Client

Detected by Pingoru
Apr 13, 2026, 06:43 PM UTC
Resolved
Apr 14, 2026, 10:00 AM UTC
Duration
15h 17m
Affected: Software
Timeline · 2 updates
  1. investigating Apr 13, 2026, 06:43 PM UTC

    We are currently working on an issue with the TC2000 Web Platform and the Parallels Desktop Client. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T

  2. resolved Apr 14, 2026, 10:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Problem with real-time options data

Detected by Pingoru
Mar 31, 2026, 04:58 PM UTC
Resolved
Mar 31, 2026, 06:20 PM UTC
Duration
1h 21m
Affected: Market Data Feeds
Timeline · 2 updates
  1. investigating Mar 31, 2026, 04:58 PM UTC

    We have identified an issue with an upstream data provider. We are currently working with them to resolve the issue as soon as possible.

  2. resolved Mar 31, 2026, 06:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025

Pre-market data is not streaming in TC2000 this morning

Detected by Pingoru
Nov 14, 2025, 11:02 AM UTC
Resolved
Nov 14, 2025, 12:19 PM UTC
Duration
1h 16m
Affected: Market Data Feeds
Timeline · 3 updates
  1. investigating Nov 14, 2025, 11:02 AM UTC

    We are currently investigating the issue and will have it corrected as soon as possible.

  2. monitoring Nov 14, 2025, 11:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2025, 12:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 10, 2025

Trouble logging into TC2000

Detected by Pingoru
Nov 10, 2025, 02:43 PM UTC
Resolved
Nov 10, 2025, 04:37 PM UTC
Duration
1h 54m
Affected: Software
Timeline · 4 updates
  1. investigating Nov 10, 2025, 02:43 PM UTC

    We are currently investigating a network issue that is preventing some customers from logging in to TC2000 and are working to get it resolved. Brokerage clients can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T

  2. identified Nov 10, 2025, 03:11 PM UTC

    The issue has been idetified and a fix is being implemented.

  3. monitoring Nov 10, 2025, 03:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 10, 2025, 04:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Problem with calls to customer service

Detected by Pingoru
Oct 20, 2025, 02:14 PM UTC
Resolved
Oct 20, 2025, 06:14 PM UTC
Duration
3h 59m
Affected: Customer Service
Timeline · 3 updates
  1. investigating Oct 20, 2025, 02:14 PM UTC

    We're currently having an issue with our phone system related to the AWS issues today. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat

  2. monitoring Oct 20, 2025, 03:33 PM UTC

    It looks like issue has cleared up but we're continuing to monitor.

  3. resolved Oct 20, 2025, 06:14 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor October 17, 2025

Version 7 download problem

Detected by Pingoru
Oct 17, 2025, 12:52 PM UTC
Resolved
Oct 17, 2025, 01:27 PM UTC
Duration
35m
Affected: Software
Timeline · 2 updates
  1. investigating Oct 17, 2025, 12:52 PM UTC

    We're currently having an issue with downloads/updates on version 7. Working to have this resolved as soon as possible.

  2. resolved Oct 17, 2025, 01:27 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor October 13, 2025

Problem with streaming realtime data

Detected by Pingoru
Oct 13, 2025, 01:39 PM UTC
Resolved
Oct 13, 2025, 03:55 PM UTC
Duration
2h 16m
Affected: Market Data Feeds
Timeline · 3 updates
  1. investigating Oct 13, 2025, 01:39 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 13, 2025, 03:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2025, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

Problem logging into TC2000

Detected by Pingoru
Oct 13, 2025, 01:31 PM UTC
Resolved
Oct 13, 2025, 03:56 PM UTC
Duration
2h 25m
Affected: Software
Timeline · 3 updates
  1. investigating Oct 13, 2025, 01:31 PM UTC

    Some customers are reporting problems with logging into TC2000. We are currently investigating and will have it resolved as soon as possible. Brokerage clients can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T

  2. identified Oct 13, 2025, 03:04 PM UTC

    The issue has been identified and we are working to get it corrected.

  3. resolved Oct 13, 2025, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →