TC2000 Outage History
TC2000 is up right nowPingoru has recorded 50 incidents for TC2000: 15 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 17 of 720 (2%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 48 of 720 (7%) |
| October 2026 | 0 | 0 of 516 (0%) |
Incidents, newest first
Minor September 14, 2026 Unable to cancel/modify orders 1d 21h Brokerage Services
Started Sep 14, 2026, 02:30 PM UTC· resolved Sep 16, 2026, 12:17 PM UTC
- investigating Sep 14, 2026, 02:30 PM UTC
Some brokerage clients cannot cancel or modify existing GTC orders placed prior to today. We are investigating this issue and will get it resolved as soon as possible.
- identified Sep 14, 2026, 06:19 PM UTC
The issue has been identifed and we are working to get it corrected.
- monitoring Sep 15, 2026, 03:28 PM UTC
A fix has been implemented. Affected accounts have been emailed and should log in to TC2000 to review their open orders and positions. Determine whether any orders you expected to be active are missing, and re-enter them if needed to maintain your intended risk management strategy.
- resolved Sep 16, 2026, 12:17 PM UTC
This issues has been resolved.
Minor September 3, 2026 TC2000 chart history not displaying 2h 22m Software
Started Sep 03, 2026, 05:01 PM UTC· resolved Sep 03, 2026, 07:24 PM UTC
- investigating Sep 03, 2026, 05:01 PM UTC
Currently having an issue with TC2000 charts not displaying. Watchlist data is updating. Investigating this issue.
- investigating Sep 03, 2026, 06:04 PM UTC
We are continuing to investigate this issue.
- resolved Sep 03, 2026, 07:24 PM UTC
This issue has been resolved.
Minor July 29, 2026 Historical Bid, Ask and Mid not plotting 1h 53m Market Data Feeds
Started Jul 29, 2026, 04:06 PM UTC· resolved Jul 29, 2026, 05:59 PM UTC
- investigating Jul 29, 2026, 04:06 PM UTC
We are currently working on an issue with historical Bid, Ask and Mid not plotting on the charts. We'll have this fixed as soon as possible.
- resolved Jul 29, 2026, 05:59 PM UTC
This incident has been resolved.
Minor May 6, 2026 Problem with paper trading in TC2000 2h 36m Paper Trading (simulated)
Started May 06, 2026, 01:50 PM UTC· resolved May 06, 2026, 04:26 PM UTC
- investigating May 06, 2026, 01:50 PM UTC
We are currently investigating an issue with paper trading in TC2000. We are looking into the issue and will have it resolved as soon as possible.
- resolved May 06, 2026, 04:26 PM UTC
This incident has been resolved.
Minor April 13, 2026 TC2000 Web Platform & Parallels Desktop Client 15h 17m Software
Started Apr 13, 2026, 06:43 PM UTC· resolved Apr 14, 2026, 10:00 AM UTC
- investigating Apr 13, 2026, 06:43 PM UTC
We are currently working on an issue with the TC2000 Web Platform and the Parallels Desktop Client. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- resolved Apr 14, 2026, 10:00 AM UTC
This incident has been resolved.
Minor March 31, 2026 Problem with real-time options data 1h 21m Market Data Feeds
Started Mar 31, 2026, 04:58 PM UTC· resolved Mar 31, 2026, 06:20 PM UTC
- investigating Mar 31, 2026, 04:58 PM UTC
We have identified an issue with an upstream data provider. We are currently working with them to resolve the issue as soon as possible.
- resolved Mar 31, 2026, 06:20 PM UTC
This incident has been resolved.
Minor November 14, 2025 Pre-market data is not streaming in TC2000 this morning 1h 16m Market Data Feeds
Started Nov 14, 2025, 11:02 AM UTC· resolved Nov 14, 2025, 12:19 PM UTC
- investigating Nov 14, 2025, 11:02 AM UTC
We are currently investigating the issue and will have it corrected as soon as possible.
- monitoring Nov 14, 2025, 11:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 12:19 PM UTC
This incident has been resolved.
Major November 10, 2025 Trouble logging into TC2000 1h 54m Software
Started Nov 10, 2025, 02:43 PM UTC· resolved Nov 10, 2025, 04:37 PM UTC
- investigating Nov 10, 2025, 02:43 PM UTC
We are currently investigating a network issue that is preventing some customers from logging in to TC2000 and are working to get it resolved. Brokerage clients can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- identified Nov 10, 2025, 03:11 PM UTC
The issue has been idetified and a fix is being implemented.
- monitoring Nov 10, 2025, 03:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2025, 04:37 PM UTC
This incident has been resolved.
Minor October 20, 2025 Problem with calls to customer service 3h 59m Customer Service
Started Oct 20, 2025, 02:14 PM UTC· resolved Oct 20, 2025, 06:14 PM UTC
- investigating Oct 20, 2025, 02:14 PM UTC
We're currently having an issue with our phone system related to the AWS issues today. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
- monitoring Oct 20, 2025, 03:33 PM UTC
It looks like issue has cleared up but we're continuing to monitor.
- resolved Oct 20, 2025, 06:14 PM UTC
This issue has been resolved.
Minor October 17, 2025 Version 7 download problem 35m Software
Started Oct 17, 2025, 12:52 PM UTC· resolved Oct 17, 2025, 01:27 PM UTC
- investigating Oct 17, 2025, 12:52 PM UTC
We're currently having an issue with downloads/updates on version 7. Working to have this resolved as soon as possible.
- resolved Oct 17, 2025, 01:27 PM UTC
This issue has been resolved.
Minor October 13, 2025 Pre- and post-market data is not currently available in TC2000 1h 13m Market Data Feeds
Started Oct 13, 2025, 05:32 PM UTC· resolved Oct 13, 2025, 06:46 PM UTC
- investigating Oct 13, 2025, 05:32 PM UTC
We're working on it and will have it available again as soon as possible.
- resolved Oct 13, 2025, 06:46 PM UTC
Pre/post data is available again on the charts.
Minor October 13, 2025 Problem with streaming realtime data 2h 16m Market Data Feeds
Started Oct 13, 2025, 01:39 PM UTC· resolved Oct 13, 2025, 03:55 PM UTC
- investigating Oct 13, 2025, 01:39 PM UTC
We are currently investigating this issue.
- monitoring Oct 13, 2025, 03:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2025, 03:55 PM UTC
This incident has been resolved.
Minor October 13, 2025 Problem logging into TC2000 2h 25m Software
Started Oct 13, 2025, 01:31 PM UTC· resolved Oct 13, 2025, 03:56 PM UTC
- investigating Oct 13, 2025, 01:31 PM UTC
Some customers are reporting problems with logging into TC2000. We are currently investigating and will have it resolved as soon as possible. Brokerage clients can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- identified Oct 13, 2025, 03:04 PM UTC
The issue has been identified and we are working to get it corrected.
- resolved Oct 13, 2025, 03:56 PM UTC
This incident has been resolved.
Minor August 20, 2025 Problem with calls to TC2000 Customer Service 1h 22m Customer Service
Started Aug 20, 2025, 06:03 PM UTC· resolved Aug 20, 2025, 07:25 PM UTC
- investigating Aug 20, 2025, 06:03 PM UTC
We're currently having an issue with our phone system. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
- resolved Aug 20, 2025, 07:25 PM UTC
This incident has been resolved.
Minor August 12, 2025 Problem with calls to TC2000 customer service 24m Customer Service
Started Aug 12, 2025, 05:06 PM UTC· resolved Aug 12, 2025, 05:30 PM UTC
- investigating Aug 12, 2025, 05:06 PM UTC
We're currently having an issue with our phone system. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
- resolved Aug 12, 2025, 05:30 PM UTC
This incident has been resolved.
Minor August 7, 2025 Problems connection to TC2000 services 3h 51m Software
Started Aug 07, 2025, 01:41 PM UTC· resolved Aug 07, 2025, 05:32 PM UTC
- investigating Aug 07, 2025, 01:41 PM UTC
We're aware of an internet issue outside of our network preventing some customers from logging in to TC2000. We are investigating this issue and will post an update when we have more information.
- identified Aug 07, 2025, 02:37 PM UTC
We've identified the issue with our carrier and they are working to get it corrected.
- resolved Aug 07, 2025, 05:32 PM UTC
This incident has been resolved.
Minor July 16, 2025 Options data is currently delayed in TC2000 22m Market Data Feeds
Started Jul 16, 2025, 01:44 PM UTC· resolved Jul 16, 2025, 02:07 PM UTC
- identified Jul 16, 2025, 01:44 PM UTC
The issue has been identified and we are working with our data provider to get it resolved.
- resolved Jul 16, 2025, 02:07 PM UTC
This incident has been resolved.
Minor May 12, 2025 TC2000 Web Platform & Parallels 2h 3m Software
Started May 12, 2025, 12:03 PM UTC· resolved May 12, 2025, 02:06 PM UTC
- investigating May 12, 2025, 12:03 PM UTC
We are currently investigating an issue with the TC2000 Web Platform. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- investigating May 12, 2025, 12:40 PM UTC
The issue appears to be restricted to the Parallels client app only, and not the Web Platform. Until we get this issue resolved you can run the Web Platform at https://webplatform.tc2000.com/
- monitoring May 12, 2025, 12:56 PM UTC
We have made changes to resolve the issue with the Parallels desktop client. It could take up to an hour for the changes we made to propagate to all of the servers. If you still cannot access the desktop client, use the web platform at https://webplatform.tc2000.com/ for now and try the client again later.
- resolved May 12, 2025, 02:06 PM UTC
This incident has been resolved.
Minor February 3, 2025 TC2000 Web Platform and Parallels 4h 59m Software
Started Feb 03, 2025, 03:21 PM UTC· resolved Feb 03, 2025, 08:21 PM UTC
- investigating Feb 03, 2025, 03:21 PM UTC
We are currently investigating the issue with the TC2000 Web Platform. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- monitoring Feb 03, 2025, 06:55 PM UTC
Our developers have implemented a fix.
- resolved Feb 03, 2025, 08:21 PM UTC
This incident has been resolved.
Minor February 3, 2025 In-Software Alerts 5h Software
Started Feb 03, 2025, 03:20 PM UTC· resolved Feb 03, 2025, 08:21 PM UTC
- investigating Feb 03, 2025, 03:20 PM UTC
Currently investigating an issue with pop-up and audible Alerts in TC2000 client software (email and text alerts are operational)
- monitoring Feb 03, 2025, 06:55 PM UTC
Our developers have implemented a fix.
- resolved Feb 03, 2025, 08:21 PM UTC
This incident has been resolved.
Minor February 3, 2025 Software opening to default layouts 5h 19m Software
Started Feb 03, 2025, 03:01 PM UTC· resolved Feb 03, 2025, 08:20 PM UTC
- investigating Feb 03, 2025, 03:01 PM UTC
-We have received reports of the software opening to the factory default layouts. We are currently investigating this issue. In the meantime you can resolve by opening workspace history and restoring to a save point prior to Feb 1 2025. How to open workspace history: https://help.tc2000.com/m/31181/l/310807-how-to-restore-a-previous-workspace
- monitoring Feb 03, 2025, 06:56 PM UTC
Our developers have implemented a fix.
- resolved Feb 03, 2025, 08:20 PM UTC
This incident has been resolved.
Minor December 26, 2024 Problems logging into TC2000 via the Web Platform 21m Software
Started Dec 26, 2024, 03:16 PM UTC· resolved Dec 26, 2024, 03:38 PM UTC
- investigating Dec 26, 2024, 03:16 PM UTC
We are currently investigating the issue with the TC2000 Web Platform. The Windows desktop version is 100% operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T.
- resolved Dec 26, 2024, 03:38 PM UTC
This incident has been resolved.
Minor November 20, 2024 Problem with Dow Jones index data feed 21h 55m Market Data Feeds
Started Nov 20, 2024, 03:17 PM UTC· resolved Nov 21, 2024, 01:13 PM UTC
- investigating Nov 20, 2024, 03:17 PM UTC
We are currently having an issue with our Dow Jones index feed and are working to identify the issue and get it resolved. We will post an update as soon as we have more information.
- investigating Nov 20, 2024, 06:36 PM UTC
We are continuing to investigate this issue.
- identified Nov 20, 2024, 07:19 PM UTC
There was a fiber cut in one of the data centers that our Dow Jones provider operates out of. Technicians have been dispatched to repair the cut but we don't have an ETA at this point.
- resolved Nov 21, 2024, 01:13 PM UTC
This issue has been resolved.
Minor October 30, 2024 Web Platform and Customer Service 4h 57m Software, Customer Service
Started Oct 30, 2024, 12:15 PM UTC· resolved Oct 30, 2024, 05:13 PM UTC
- investigating Oct 30, 2024, 12:15 PM UTC
We are currently having a network issue that is preventing customers from accessing the Web Platform and contacting support via chat or email. We are working to get the problem corrected. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T.
- resolved Oct 30, 2024, 05:13 PM UTC
This incident has been resolved.