TaxBit Outage History

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TaxBit had 14 outages in the last 2 years totaling 468h 30m of downtime — averaging 0.6 incidents per month.

There were 14 TaxBit outages since May 23, 2024 totaling 468h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.taxbit.com

Minor May 8, 2026

Intermittent API errors

Detected by Pingoru
May 08, 2026, 05:44 PM UTC
Resolved
May 09, 2026, 04:20 AM UTC
Duration
10h 36m
Affected: Tax API
Timeline · 5 updates
  1. investigating May 08, 2026, 05:44 PM UTC

    We are investigating an increase in intermittent API errors that has resumed, related to the ongoing AWS availability zone issue.

  2. identified May 08, 2026, 07:24 PM UTC

    We have identified the issue as intermittent networking problems within AWS and are continuing to work on mitigations.

  3. monitoring May 08, 2026, 08:24 PM UTC

    We have deployed mitigations and are continuing to monitor to ensure they fully resolve the intermittent errors.

  4. monitoring May 08, 2026, 09:21 PM UTC

    Our mitigations have prevented further intermittent errors, and we are continuing to monitor closely.

  5. resolved May 09, 2026, 04:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 8, 2026

Elevated API errors and latency

Detected by Pingoru
May 08, 2026, 03:05 AM UTC
Resolved
May 08, 2026, 06:56 AM UTC
Duration
3h 51m
Affected: Tax API
Timeline · 3 updates
  1. investigating May 08, 2026, 03:05 AM UTC

    We are investigating elevated API error responses and API latency.

  2. monitoring May 08, 2026, 03:16 AM UTC

    AWS reported an issue in one availability zone affecting some of our services. We have mitigated the impact by shifting affected services to other availability zones, and error rates and API latency have returned to normal. We are continuing to monitor the situation closely.

  3. resolved May 08, 2026, 06:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 22, 2026

Elevated Application Login Errors

Detected by Pingoru
Feb 22, 2026, 06:44 PM UTC
Resolved
Feb 22, 2026, 07:04 PM UTC
Duration
19m
Affected: Tax DashboardAccounting Suite
Timeline · 3 updates
  1. identified Feb 22, 2026, 06:44 PM UTC

    We're experiencing an elevated number of login errors due to issues with our Identity Provider (Okta Auth0). The issue has been identified on their end, and they are working to resolve it.

  2. monitoring Feb 22, 2026, 06:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 22, 2026, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 1, 2026

Elevated 5xx on /transactions API

Detected by Pingoru
Feb 01, 2026, 05:21 PM UTC
Resolved
Feb 01, 2026, 05:46 PM UTC
Duration
25m
Affected: Tax APITax Dashboard
Timeline · 4 updates
  1. investigating Feb 01, 2026, 05:21 PM UTC

    We are currently experiencing elevated 5xx error rates on /transactions API for UPDATES and DELETEs. Updating transactions via Files on the dashboard is also impacted.

  2. identified Feb 01, 2026, 05:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 01, 2026, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 01, 2026, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 14, 2026

Dashboard eligibility page data delayed

Detected by Pingoru
Jan 14, 2026, 11:14 PM UTC
Resolved
Jan 15, 2026, 03:51 PM UTC
Duration
16h 37m
Affected: Tax Dashboard
Timeline · 5 updates
  1. identified Jan 14, 2026, 11:14 PM UTC

    We have identified an issue which is causing delays in up to date information being displayed on the eligibility page in the dashboard, which affects the filtering functionality of the page. We are actively working on a mitigation.

  2. identified Jan 15, 2026, 12:03 AM UTC

    We have mitigated the system bottleneck and data processing is currently recovering. We are monitoring the queue and estimate that data will be fully caught up by 7:00 PM PT.

  3. monitoring Jan 15, 2026, 12:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 15, 2026, 05:39 AM UTC

    We have processed the majority of the backlog. We are monitoring the system as it completes the remaining work, with a target of 8:00 AM PT for full resolution.

  5. resolved Jan 15, 2026, 03:51 PM UTC

    The system fully recovered from the backlog at 2:45 AM PT. Normal operational behavior and monitoring has resumed.

Read the full incident report →

Minor December 22, 2025

Transaction data visibility in Taxbit Dashboard impacted

Detected by Pingoru
Dec 22, 2025, 06:00 AM UTC
Resolved
Jan 02, 2026, 06:55 PM UTC
Duration
11d 12h
Affected: Tax Dashboard
Timeline · 7 updates
  1. investigating Dec 18, 2025, 09:07 PM UTC

    We are investigating data sync delays to our data warehouse. Reports and transaction data may be temporarily delayed, but there is no impact on data ingestion.

  2. identified Dec 19, 2025, 09:01 PM UTC

    We have identified the source of the delays. The team is working on steps to resolve the issue.

  3. identified Dec 20, 2025, 05:26 AM UTC

    Status: Team actively working on addressing source of root cause. Current impact: Transaction data ingestion after 2025-12-10 may not appear in the Transactions Page within the Taxbit dashboard. Transactions page export and other Dashboard reports may also not include recently ingested data. Transaction ingestion (via API or File) IS NOT impacted. Transaction details pages are also not impacted. Next update: 2025-12-22 11:00 PT

  4. identified Dec 22, 2025, 06:56 PM UTC

    Status: Root cause of data replication lag has been identified and addressed. Team is actively working towards resolution of data visibility. Current impact: Transaction data ingestion after 2025-12-10 may not appear in the Transactions Page within the Taxbit dashboard. Transactions page export and other Dashboard reports may also not include recently ingested data. Transaction ingestion (via API or File) IS NOT impacted. Transaction details pages are also not impacted. Next update: 2025-12-22 15:00 PT

  5. identified Dec 22, 2025, 11:14 PM UTC

    Status: Data backfill in progress. Full mitigation anticipated 2025-12-23 12:00 PT Current impact: Transaction data ingested after 2025-12-10 may not appear in the Transactions Page within the Taxbit dashboard. Transactions page export and other Dashboard reports may also not include recently ingested data. Transaction ingestion (via API or File) IS NOT impacted. Transaction details pages are also not impacted. No production data loss or corruption was experienced during the event. Next update: 2025-12-23 12:00 PT

  6. monitoring Dec 23, 2025, 07:56 PM UTC

    Transaction data now visible in the Transactions page on the Taxbit dashboard. Newly ingested data will continue to be slightly delayed as we monitor the new replication process. However, live transaction data can be viewed on the transactions tab on the account details page. Transaction ingestion (via API and file upload) continue to be unaffected.

  7. resolved Jan 02, 2026, 06:55 PM UTC

    This incident has been resolved. The data backfill is complete, and we have confirmed that all transaction data is now correctly appearing on the Transactions Page and in Dashboard reports.

Read the full incident report →

Critical December 15, 2025

Transaction API write failures

Detected by Pingoru
Dec 15, 2025, 02:48 PM UTC
Resolved
Dec 15, 2025, 02:48 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 17, 2025, 12:47 AM UTC

    API calls to write transactions to Taxbit failing with 5xx errors. Transaction CSV file ingestion also affected.

Read the full incident report →

Critical November 16, 2025

Dashboard Authentication Errors

Detected by Pingoru
Nov 16, 2025, 08:10 PM UTC
Resolved
Nov 16, 2025, 08:27 PM UTC
Duration
16m
Affected: Tax Dashboard
Timeline · 2 updates
  1. investigating Nov 16, 2025, 08:10 PM UTC

    The identity platform we use for user authentication (Auth0) is experiencing elevated error rates, which are preventing users from logging in to the TaxBit dashboard.

  2. resolved Nov 16, 2025, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Cloud service provider outage

Detected by Pingoru
Oct 20, 2025, 07:36 AM UTC
Resolved
Oct 21, 2025, 05:07 PM UTC
Duration
1d 9h
Affected: Tax APITax DashboardAccounting Suite
Timeline · 4 updates
  1. investigating Oct 20, 2025, 07:36 AM UTC

    There is an outage with our cloud service provider (AWS) that is currently affecting many TaxBit services. We are investigating to identify the full impact and explore mitigation steps.

  2. investigating Oct 20, 2025, 06:00 PM UTC

    Issues with our cloud service provider continue to impact portions of the platform. Our engineering teams are actively working to restore full functionality as quickly as possible. Some services may be slow or temporarily unavailable. Login to the Tax Dashboard has been restored. Pricing data is potentially delayed in the Accounting Suite.

  3. investigating Oct 20, 2025, 09:32 PM UTC

    Tax API functionality has been restored. Cost basis calculations are now processing successfully and we are processing the queue of impacted accounts. Experience within the Taxbit dashboard is still partially degraded as dependent services recover.

  4. resolved Oct 21, 2025, 05:07 PM UTC

    All functionality has been restored.

Read the full incident report →

Major May 15, 2025

Dashboard pages not loading

Detected by Pingoru
May 15, 2025, 09:58 PM UTC
Resolved
May 15, 2025, 10:47 PM UTC
Duration
49m
Affected: Tax Dashboard
Timeline · 2 updates
  1. investigating May 15, 2025, 09:58 PM UTC

    We are currently investigating the issue.

  2. resolved May 15, 2025, 10:47 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor April 29, 2025

Optimism wallet syncing paused

Detected by Pingoru
Apr 29, 2025, 04:11 PM UTC
Resolved
Apr 30, 2025, 05:01 PM UTC
Duration
1d
Affected: Accounting Suite
Timeline · 2 updates
  1. identified Apr 29, 2025, 04:11 PM UTC

    On April 23, 2025 https://optimistic.etherscan.io/ released an API update that is causing the Taxbit Accounting Suite to incorrectly report gas fees paid. We are working to address the issue and in the meantime have disabled Optimism wallet syncing.

  2. resolved Apr 30, 2025, 05:01 PM UTC

    This incident has been resolved and we have resumed processing Optimism transactions.

Read the full incident report →

Notice February 1, 2025

Solana data ingestion failing intermittently

Detected by Pingoru
Feb 01, 2025, 10:47 PM UTC
Resolved
Feb 04, 2025, 05:18 PM UTC
Duration
2d 18h
Affected: Accounting Suite
Timeline · 2 updates
  1. investigating Feb 01, 2025, 10:47 PM UTC

    Our data provider for Solana is currently experiencing an outage, which is causing all Solana syncs within the accounting app to fail. We have reached out to the provider and are working closely with them to get an estimated time for resolution. We will provide further updates as soon as more information becomes available. We appreciate your patience and apologize for any inconvenience.

  2. resolved Feb 04, 2025, 05:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 31, 2025

Solana data ingestion failing

Detected by Pingoru
Jan 31, 2025, 01:28 AM UTC
Resolved
Jan 31, 2025, 11:39 PM UTC
Duration
22h 11m
Timeline · 2 updates
  1. identified Jan 31, 2025, 01:28 AM UTC

    Our data provider for Solana is currently experiencing an outage, which is causing all Solana syncs within the accounting app to fail. We have reached out to the provider and are working closely with them to get an estimated time for resolution. We will provide further updates as soon as more information becomes available. We appreciate your patience and apologize for any inconvenience.

  2. resolved Jan 31, 2025, 11:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 23, 2024

Accounting Suite: Data Ingestion and Report processing delays

Detected by Pingoru
May 23, 2024, 04:22 PM UTC
Resolved
May 24, 2024, 03:59 AM UTC
Duration
11h 37m
Affected: Accounting Suite
Timeline · 3 updates
  1. identified May 23, 2024, 04:22 PM UTC

    The issue has been identified and we are actively mitigating. We expect to have updated data and reports processed later this evening (US Time).

  2. identified May 23, 2024, 09:27 PM UTC

    The issue has been resolved for a subset of the impacted customers. We expect to resolve the issue for the remaining impacted customers later this evening (US Time).

  3. resolved May 24, 2024, 03:59 AM UTC

    This incident has been resolved.

Read the full incident report →