TaxBit Outage History

TaxBit is up right now

TaxBit had 10 outages in the last 2 years totaling 342h 36m of downtime — averaging 0.4 incidents per month.

There were 10 TaxBit outages since October 20, 2025 totaling 342h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.taxbit.com

Minor October 16, 2026

The issue is now resolved. All Eligibility data is up to date for all customers.

Detected by Pingoru
Oct 16, 2026, 05:59 PM UTC
Resolved
Oct 16, 2026, 06:03 PM UTC
Duration
3m
Affected: Tax APITax Application
Timeline · 2 updates
  1. investigating Oct 16, 2026, 05:59 PM UTC

    Starting at 10:06 AM PDT / 1:06 PM EDT, there is an issue regarding Eligibility calculations. The result is Eligibility data may be out of date for any new transactions starting at the above time. We have identified the issue and mitigated it. We are working quickly toward a full resolution.

  2. resolved Oct 16, 2026, 06:03 PM UTC

    The issue is now resolved. All Eligibility data is up to date for all customers.

Read the full incident report →

Minor May 8, 2026

Intermittent API errors

Detected by Pingoru
May 08, 2026, 05:44 PM UTC
Resolved
May 09, 2026, 04:20 AM UTC
Duration
10h 36m
Affected: Tax API
Timeline · 5 updates
  1. investigating May 08, 2026, 05:44 PM UTC

    We are investigating an increase in intermittent API errors that has resumed, related to the ongoing AWS availability zone issue.

  2. identified May 08, 2026, 07:24 PM UTC

    We have identified the issue as intermittent networking problems within AWS and are continuing to work on mitigations.

  3. monitoring May 08, 2026, 08:24 PM UTC

    We have deployed mitigations and are continuing to monitor to ensure they fully resolve the intermittent errors.

  4. monitoring May 08, 2026, 09:21 PM UTC

    Our mitigations have prevented further intermittent errors, and we are continuing to monitor closely.

  5. resolved May 09, 2026, 04:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 8, 2026

Elevated API errors and latency

Detected by Pingoru
May 08, 2026, 03:05 AM UTC
Resolved
May 08, 2026, 06:56 AM UTC
Duration
3h 51m
Affected: Tax API
Timeline · 3 updates
  1. investigating May 08, 2026, 03:05 AM UTC

    We are investigating elevated API error responses and API latency.

  2. monitoring May 08, 2026, 03:16 AM UTC

    AWS reported an issue in one availability zone affecting some of our services. We have mitigated the impact by shifting affected services to other availability zones, and error rates and API latency have returned to normal. We are continuing to monitor the situation closely.

  3. resolved May 08, 2026, 06:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 22, 2026

Elevated Application Login Errors

Detected by Pingoru
Feb 22, 2026, 06:44 PM UTC
Resolved
Feb 22, 2026, 07:04 PM UTC
Duration
19m
Affected: Tax DashboardAccounting Suite
Timeline · 3 updates
  1. identified Feb 22, 2026, 06:44 PM UTC

    We're experiencing an elevated number of login errors due to issues with our Identity Provider (Okta Auth0). The issue has been identified on their end, and they are working to resolve it.

  2. monitoring Feb 22, 2026, 06:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 22, 2026, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 1, 2026

Elevated 5xx on /transactions API

Detected by Pingoru
Feb 01, 2026, 05:21 PM UTC
Resolved
Feb 01, 2026, 05:46 PM UTC
Duration
25m
Affected: Tax APITax Dashboard
Timeline · 4 updates
  1. investigating Feb 01, 2026, 05:21 PM UTC

    We are currently experiencing elevated 5xx error rates on /transactions API for UPDATES and DELETEs. Updating transactions via Files on the dashboard is also impacted.

  2. identified Feb 01, 2026, 05:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 01, 2026, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 01, 2026, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 14, 2026

Dashboard eligibility page data delayed

Detected by Pingoru
Jan 14, 2026, 11:14 PM UTC
Resolved
Jan 15, 2026, 03:51 PM UTC
Duration
16h 37m
Affected: Tax Dashboard
Timeline · 5 updates
  1. identified Jan 14, 2026, 11:14 PM UTC

    We have identified an issue which is causing delays in up to date information being displayed on the eligibility page in the dashboard, which affects the filtering functionality of the page. We are actively working on a mitigation.

  2. identified Jan 15, 2026, 12:03 AM UTC

    We have mitigated the system bottleneck and data processing is currently recovering. We are monitoring the queue and estimate that data will be fully caught up by 7:00 PM PT.

  3. monitoring Jan 15, 2026, 12:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 15, 2026, 05:39 AM UTC

    We have processed the majority of the backlog. We are monitoring the system as it completes the remaining work, with a target of 8:00 AM PT for full resolution.

  5. resolved Jan 15, 2026, 03:51 PM UTC

    The system fully recovered from the backlog at 2:45 AM PT. Normal operational behavior and monitoring has resumed.

Read the full incident report →

Minor December 22, 2025

Transaction data visibility in Taxbit Dashboard impacted

Detected by Pingoru
Dec 22, 2025, 06:00 AM UTC
Resolved
Jan 02, 2026, 06:55 PM UTC
Duration
11d 12h
Affected: Tax Dashboard
Timeline · 7 updates
  1. investigating Dec 18, 2025, 09:07 PM UTC

    We are investigating data sync delays to our data warehouse. Reports and transaction data may be temporarily delayed, but there is no impact on data ingestion.

  2. identified Dec 19, 2025, 09:01 PM UTC

    We have identified the source of the delays. The team is working on steps to resolve the issue.

  3. identified Dec 20, 2025, 05:26 AM UTC

    Status: Team actively working on addressing source of root cause. Current impact: Transaction data ingestion after 2025-12-10 may not appear in the Transactions Page within the Taxbit dashboard. Transactions page export and other Dashboard reports may also not include recently ingested data. Transaction ingestion (via API or File) IS NOT impacted. Transaction details pages are also not impacted. Next update: 2025-12-22 11:00 PT

  4. identified Dec 22, 2025, 06:56 PM UTC

    Status: Root cause of data replication lag has been identified and addressed. Team is actively working towards resolution of data visibility. Current impact: Transaction data ingestion after 2025-12-10 may not appear in the Transactions Page within the Taxbit dashboard. Transactions page export and other Dashboard reports may also not include recently ingested data. Transaction ingestion (via API or File) IS NOT impacted. Transaction details pages are also not impacted. Next update: 2025-12-22 15:00 PT

  5. identified Dec 22, 2025, 11:14 PM UTC

    Status: Data backfill in progress. Full mitigation anticipated 2025-12-23 12:00 PT Current impact: Transaction data ingested after 2025-12-10 may not appear in the Transactions Page within the Taxbit dashboard. Transactions page export and other Dashboard reports may also not include recently ingested data. Transaction ingestion (via API or File) IS NOT impacted. Transaction details pages are also not impacted. No production data loss or corruption was experienced during the event. Next update: 2025-12-23 12:00 PT

  6. monitoring Dec 23, 2025, 07:56 PM UTC

    Transaction data now visible in the Transactions page on the Taxbit dashboard. Newly ingested data will continue to be slightly delayed as we monitor the new replication process. However, live transaction data can be viewed on the transactions tab on the account details page. Transaction ingestion (via API and file upload) continue to be unaffected.

  7. resolved Jan 02, 2026, 06:55 PM UTC

    This incident has been resolved. The data backfill is complete, and we have confirmed that all transaction data is now correctly appearing on the Transactions Page and in Dashboard reports.

Read the full incident report →

Critical December 15, 2025

Transaction API write failures

Detected by Pingoru
Dec 15, 2025, 02:48 PM UTC
Resolved
Dec 15, 2025, 02:48 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 17, 2025, 12:47 AM UTC

    API calls to write transactions to Taxbit failing with 5xx errors. Transaction CSV file ingestion also affected.

Read the full incident report →

Critical November 16, 2025

Dashboard Authentication Errors

Detected by Pingoru
Nov 16, 2025, 08:10 PM UTC
Resolved
Nov 16, 2025, 08:27 PM UTC
Duration
16m
Affected: Tax Dashboard
Timeline · 2 updates
  1. investigating Nov 16, 2025, 08:10 PM UTC

    The identity platform we use for user authentication (Auth0) is experiencing elevated error rates, which are preventing users from logging in to the TaxBit dashboard.

  2. resolved Nov 16, 2025, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Cloud service provider outage

Detected by Pingoru
Oct 20, 2025, 07:36 AM UTC
Resolved
Oct 21, 2025, 05:07 PM UTC
Duration
1d 9h
Affected: Tax APITax DashboardAccounting Suite
Timeline · 4 updates
  1. investigating Oct 20, 2025, 07:36 AM UTC

    There is an outage with our cloud service provider (AWS) that is currently affecting many TaxBit services. We are investigating to identify the full impact and explore mitigation steps.

  2. investigating Oct 20, 2025, 06:00 PM UTC

    Issues with our cloud service provider continue to impact portions of the platform. Our engineering teams are actively working to restore full functionality as quickly as possible. Some services may be slow or temporarily unavailable. Login to the Tax Dashboard has been restored. Pricing data is potentially delayed in the Accounting Suite.

  3. investigating Oct 20, 2025, 09:32 PM UTC

    Tax API functionality has been restored. Cost basis calculations are now processing successfully and we are processing the queue of impacted accounts. Experience within the Taxbit dashboard is still partially degraded as dependent services recover.

  4. resolved Oct 21, 2025, 05:07 PM UTC

    All functionality has been restored.

Read the full incident report →