TapClicks experienced a notice incident on February 13, 2023 affecting TapAnalytics/TapReports, lasting 23h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 13, 2023, 05:35 PM UTC
We've identified that customers may be experiencing fetch delays that can impact scheduled reports. Impact: All customers are impacted in some capacity Customers with faster fetches have already had their fetches complete Customers with longer fetches may experience longer fetch times All Customer scheduled reports will need to be re-initiated We are currently working on making the necessary updates and will provide additional updates when available.
- monitoring Feb 13, 2023, 05:59 PM UTC
We are currently monitoring our re-launched fetches and scheduled reports sends for our customers.
- resolved Feb 14, 2023, 04:40 PM UTC
The majority of our customer's fetches from yesterday's relaunch has completed and scheduled reports have been sent out yesterday as planned. If you are still experiencing issues or have concerns, please reach out to [email protected]. Thank you, The TapClicks Team