TapClicks experienced a major incident on May 17, 2026 affecting TapAnalytics/TapReports and TapOrders/TapWorkflow, lasting 10d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 06:07 PM UTC
TapClicks has recently identified a security incident involving unauthorized access to our environment. Upon discovery, we immediately activated our incident response protocols and engaged leading external cybersecurity experts to assist in a thorough investigation. Current Status: Our team is working diligently to determine the nature and scope of the incident. The investigation is ongoing, and we are taking proactive steps to further secure our systems and protect our environment. What to Expect: We are committed to providing timely updates as the investigation progresses and additional facts are confirmed. Protecting the integrity of our systems and the trust of our customers remains our highest priority. For any immediate questions, please contact [email protected]
- investigating May 11, 2026, 04:25 AM UTC
Our team and our external cybersecurity experts worked through the weekend on the investigation. The investigation remains ongoing. We will provide our next update by end of day Monday. For any immediate questions, please contact [email protected].
- investigating May 12, 2026, 03:13 AM UTC
We sincerely appreciate your patience and partnership as our teams continue working around the clock on investigation, remediation, and restoration activities. A few key points as we continue this process: • Data connections and integrations have been temporarily suspended as an intentional precautionary measure. Please do not attempt to reconnect at this time. • Once our experts complete their validation and an all-clear is confirmed, you will be notified regarding safe reactivation of credentials, tokens, and integrations • TapAnalytics and Reporting functionality remain operational. You continue to have access to historical data loaded prior to credential and token invalidation, allowing many normal reporting workflows to continue • We do not have a confirmed ETA but are working diligently to restore full service as quickly and securely as possible The security of your data remains our top priority and we are committed to keeping you informed every step of the way.
- investigating May 17, 2026, 01:08 AM UTC
We are continuing to investigate this issue.
- investigating May 18, 2026, 07:58 PM UTC
Please reach out to your TapClicks CSM for additional updates
- resolved May 27, 2026, 02:58 PM UTC
Incident resolved