Tango Card incident

Some users were experiencing lose of functionality due to MFA update

Notice Resolved View vendor source →

Tango Card experienced a notice incident on June 3, 2024 affecting Rewards Genius - Production, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2024, 08:58 PM UTC
Resolved
Jun 05, 2024, 06:14 PM UTC
Duration
1d 21h
Detected by Pingoru
Jun 03, 2024, 08:58 PM UTC

Affected components

Rewards Genius - Production

Update timeline

  1. monitoring Jun 03, 2024, 08:58 PM UTC

    Some users with limited account access lost portal functionality due to the MFA update. This has been addressed and everyone should now have full functionality restored.

  2. resolved Jun 05, 2024, 06:14 PM UTC

    This issue has been resolved. All users should have access to their normal functionality in the portal.