Tango Card incident
Reported issues with saml SSO and Bulk orders
Tango Card experienced a minor incident on July 30, 2024 affecting Reward Link - Production and Tango Card Website and 1 more component, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 09:02 PM UTC
Tango engineering teams are investigating reported issues with Bulk Orders and saml SSO login. A fix has been applied and we are requesting customer retry.
- monitoring Jul 30, 2024, 09:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2024, 01:02 AM UTC
This incident has been resolved.
- postmortem Jul 31, 2024, 01:18 AM UTC
[https://tangocard.atlassian.net/browse/INTREQ-8414](https://tangocard.atlassian.net/browse/INTREQ-8414) includes findings, conclusions and decisions. Details are logged to the following slack channels: * tango-incidents-outages * temp-july-eng-on-call-sanity-validation * temp-ecs-hardening * team-eng-tx