Tango Card experienced a major incident on September 7, 2024 affecting Rewards Genius - Production, lasting 2d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2024, 01:10 AM UTC
Customers cannot add funds to their account via ACH in Tango Portal. We are investigating this issue and do not currently have an ETA for resolution.
- investigating Sep 07, 2024, 05:25 AM UTC
Customers cannot add funds to their account via ACH in Tango Portal. We are investigating this issue and do not currently have an ETA for resolution. Until it is resolved, customers who wish to fund their account can use a credit card or contact [email protected] for assistance. Funding via credit card is working properly. However, customers may need to refresh their browser tab to confirm that the credit card transaction has completed successfully.
- resolved Sep 09, 2024, 06:17 PM UTC
This issue has been resolved.