Tango Card incident

[SANDBOX] An "Unable to retrieve catalog" error was preventing catalogs from loading

Notice Resolved View vendor source →

Tango Card experienced a notice incident on October 28, 2024 affecting RaaS API v2 - Sandbox, lasting 28s. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 09:01 PM UTC
Resolved
Oct 28, 2024, 09:02 PM UTC
Duration
28s
Detected by Pingoru
Oct 28, 2024, 09:01 PM UTC

Affected components

RaaS API v2 - Sandbox

Update timeline

  1. investigating Oct 28, 2024, 09:01 PM UTC

    A memory issue is causing catalogs in Tango portal sandbox to not load properly.

  2. resolved Oct 28, 2024, 09:02 PM UTC

    This incident has been resolved and Sandbox will continue to be monitored closely.