Tango Card incident

Disruptions on BHN AWS EKS Clusters impacted Multiple BHN Platforms

Minor Resolved View vendor source →

Tango Card experienced a minor incident on March 17, 2025 affecting RaaS API v2 - Production and Rewards Genius - Production, lasting 21h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2025, 04:31 PM UTC
Resolved
Mar 18, 2025, 02:10 PM UTC
Duration
21h 39m
Detected by Pingoru
Mar 17, 2025, 04:31 PM UTC

Affected components

RaaS API v2 - ProductionRewards Genius - Production

Update timeline

  1. investigating Mar 17, 2025, 04:31 PM UTC

    We are seeing orders failing due to a supplier issue. We are actively investigating this.

  2. identified Mar 17, 2025, 05:28 PM UTC

    Order performance appears to be stabilizing. If you encountered a failure in the last 48 hours recommendation is to retry the order at this point.

  3. monitoring Mar 17, 2025, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2025, 02:10 PM UTC

    This incident has been resolved.