Tango Card incident

Tango portal login is failing for all users who attempt to access portal

Critical Resolved View vendor source →

Tango Card experienced a critical incident on March 25, 2025 affecting Rewards Genius - Production, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 06:32 PM UTC
Resolved
Mar 25, 2025, 08:14 PM UTC
Duration
1h 41m
Detected by Pingoru
Mar 25, 2025, 06:32 PM UTC

Affected components

Rewards Genius - Production

Update timeline

  1. investigating Mar 25, 2025, 06:32 PM UTC

    Users are unable to log into Tango portal due to an authentication system failure.

  2. resolved Mar 25, 2025, 08:14 PM UTC

    Auth0 has resolved the issue. Logging into Tango portal is now operational again.