Tableau Cloud incident
The region switch is taking more time than anticipated but is progressing well. Initial tests on the standby environment have given positive results.
Tableau Cloud experienced a major incident on August 11, 2026 affecting POD313 and POD240 and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 11, 2026, 09:13 AM UTC
Disruption Started: serviceDisruption
- monitoring Aug 11, 2026, 09:14 AM UTC
We’re investigating an issue where Commerce Cloud customers who use Account Manager credentials to access Business Manager through the Salesforce identity federation. Customers using this federated login path are currently unable to access their accounts, including Business Manager. Customers using the direct Account Manager login path are not affected and may still be able to establish a connection. Storefronts remain unaffected. We’ve identified a recent change as the trigger for this issue and are actively rolling back the change. We’ll provide another update in 30 minutes or sooner if additional information becomes available.
- monitoring Aug 11, 2026, 09:56 AM UTC
We are proceeding with a region switch to establish a full replica of the environment in another region. As part of this process, Account Manager has been placed in maintenance mode and is currently read-only. Any changes made in Account Manager during this period will not be saved. The region switch is expected to take some time to complete. Once completed, we will validate traffic flow and confirm that all services are operating as expected. We’ll provide another update in 60 minutes or sooner if additional information becomes available.
- monitoring Aug 11, 2026, 10:59 AM UTC
The region switch is taking more time than anticipated but is progressing well. Initial tests on the standby environment have given positive results. During this maintenance period, Commerce Cloud On-Demand sandboxes cannot be created, started, or restarted . On-Demand sandboxes that were already running before the maintenance began are not affected. We’ll provide another update in 60 minutes or sooner if additional information becomes available.