While we previously indicated this issue was resolved after deploying an update, upon further investigation, we have identified additional underlying issues intermittently affecting report exports. We

Update timeline

1. identified Jul 29, 2026, 06:23 PM UTC

   Degradation Started: featurePerfDegradation

2. monitoring Jul 29, 2026, 06:23 PM UTC

   We have resolved the issue causing authentication loops for customers with the Transaction Security Policy enabled during report exports. The issue was identified as a regression introduced in a recent release. We resolved it by deploying an updated release to the impacted instances. If you applied the temporary workaround and disabled the Report Export Transaction Security Policy, it is important that you re-enable this policy now that the fix has been deployed. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

3. monitoring Jul 30, 2026, 05:44 PM UTC

   The Salesforce Technology team has observed that instance stability and performance remain impacted following the implemented steps. Investigations will now resume to establish and assess an alternative best path forward. The next update will be provided in 30 minutes or sooner if information becomes available.

4. monitoring Jul 30, 2026, 05:44 PM UTC

   While we previously indicated this issue was resolved after deploying an update, upon further investigation, we have identified additional underlying issues intermittently affecting report exports. We are actively investigating this further to resolve the issue as quickly as possible. As a temporary workaround, customers can disable the Report Export Transaction Security Policy. If applied, please re-enable the policy once the fix is deployed. We'll continue to provide updates as more information becomes available.