Tableau Cloud incident
As a result of our remediation efforts, the database CPU has returned to normal levels and blocking sessions have been cleared. We are completing final steps to restore the Visualizer service. We also
Tableau Cloud experienced a minor incident on July 27, 2026 affecting ANYPOINTOBSERVABILITYSUITE-US, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 27, 2026, 02:47 PM UTC
Degradation Started: muleSoftFeatureDisruption
- monitoring Jul 27, 2026, 02:50 PM UTC
We're aware of an issue affecting MuleSoft Anypoint Visualizer in the US region. Customers may be experiencing an inability to view metrics data and graphs. We're investigating the issue and will provide an update within 30 minutes or sooner if additional information becomes available.
- monitoring Jul 27, 2026, 03:22 PM UTC
We have identified that an accumulation of database logs is consuming storage and contributing to the elevated CPU usage. We are working to resolve this blockage to restore service as quickly as possible. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- monitoring Jul 27, 2026, 04:21 PM UTC
As our investigation has progressed, we have identified a circular deadlock on the Visualizer database as an additional trigger for the elevated CPU. We are actively working to terminate the blocking sessions responsible for the deadlock. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- monitoring Jul 27, 2026, 04:43 PM UTC
As a result of our remediation efforts, the database CPU has returned to normal levels and blocking sessions have been cleared. We are completing final steps to restore the Visualizer service. We also want to clarify the scope of impact: throughout this incident, the ability to view existing graphs was not affected. Only the metrics ingestion path was disrupted, meaning new metrics data may not have been recorded during the impact window. We'll provide an update in 60 minutes or sooner if additional information becomes available.