Tableau Cloud incident
Remediation efforts are underway to resolve the delays and failures in query execution in Automation Studio. We apologize for any inconvenience this issue is causing.
Tableau Cloud experienced a minor incident on July 13, 2026 affecting DB50000 and DB50001 and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 13, 2026, 10:56 AM UTC
Degradation Started: performanceDegradation
- monitoring Jul 13, 2026, 11:28 AM UTC
We're investigating automation query delays where customers are experiencing longer than expected run times for individual queries or queries failing within Automation Studio. Multiple teams have been engaged to assist with the investigation. Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Jul 13, 2026, 11:53 AM UTC
We continue to investigate automation query delays and delays in task pickup within Automation Studio. Investigations indicate a capacity issue that's triggering these delays or failures. We're actively engaged in investigating the cause and we apologize for any inconvenience this issue is causing. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Jul 13, 2026, 12:16 PM UTC
Customers continue to experience longer than expected run times or queries failing within Automation Studio. We're working on resolving the capacity issue and restoring normal operations. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Jul 13, 2026, 12:53 PM UTC
Remediation efforts are underway to resolve the delays and failures in query execution in Automation Studio. We apologize for any inconvenience this issue is causing. We'll provide an update in 30 minutes or sooner if additional information becomes available.