The fix is continuing to be deployed across all affected environments.

Update timeline

1. identified Jul 09, 2026, 05:01 PM UTC

   Degradation Started: agentforcePerformanceDegradation

2. monitoring Jul 09, 2026, 05:23 PM UTC

   On July 8 at 17:00 UTC, we became aware of an issue where customers may observe an Agentforce icon in Sandbox and Production environments even when the Agentforce Default Agent setting is disabled. Our investigation has confirmed this is the Small Business Suites Employee Assistance agent, which is enabled by design for eligible organizations with Foundation. There is currently no organization-level option to disable or hide this agent. We are developing a fix and will provide another update as more information becomes available. For additional information, please refer to our Help article: https://help.salesforce.com/s/issue?id=a02g7000005ohtJ

3. monitoring Jul 09, 2026, 07:23 PM UTC

   We have completed development of the fix and have begun deploying it across affected environments. For additional information, please refer to our Help article: https://help.salesforce.com/s/issue?id=a02g7000005ohtJ We will provide an update when the deployment is complete or if additional information becomes available.

4. monitoring Jul 09, 2026, 09:55 PM UTC

   We continue to deploy the fix across affected environments. As we implement these changes, users may experience brief periods of degraded performance. This behavior is expected and will resolve automatically once the process is complete. We are monitoring our systems closely to ensure minimal impact to your business. We apologize for this inconvenience. We will provide an update when the deployment is complete or if additional information becomes available.

5. monitoring Jul 10, 2026, 06:56 PM UTC

   The fix is continuing to be deployed across all affected environments. We will provide an update when the deployment is complete or if additional information becomes available.