Tableau Cloud incident
We are attempting to perform a roll-back on the release on a test instance. If this is successful, it will be applied to all impacted instances. In the event that the rollback is not successful, we'll
Tableau Cloud is currently experiencing a minor incident affecting BRA2S and BRA54S and 1 more component, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 11, 2026, 12:05 PM UTC
Degradation Started: agentforcePerformanceDegradation
- monitoring May 11, 2026, 12:05 PM UTC
A subset of customers are experiencing an issue affecting Agentforce custom prompt templates. Customers may receive the following error message “Can't open prompt template. The URL contains a record ID for a prompt template that doesn't exist. Check the URL and try again”. We're in the process of engaging additional engineering teams to further investigate the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring May 11, 2026, 12:19 PM UTC
We're currently investigating whether this issue is a result of a recent release. If confirmed to be related, we'll attempt to perform a rollback of the recent release to resolve the issue for affected customers. Attempts to use the "Draft with AI" functionality dependent on custom prompt templates are also failing. Standard prompt templates are not impacted. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring May 11, 2026, 12:57 PM UTC
We are attempting to perform a roll-back on the release on a test instance. If this is successful, it will be applied to all impacted instances. In the event that the rollback is not successful, we'll attempt an emergency code fix. The development and testing of the fix is being done in parallel and is expected to take 60 minutes to complete. We’ll provide an update in 60 minutes or sooner if additional information becomes available.