Tableau Cloud incident
We're continuing to perform the necessary configuration change to unblock the processing of the site visit traffic data. Once this is complete, we’ll validate that the processing of the backlog is has
Tableau Cloud is currently experiencing a minor incident affecting POD284 and POD258 and 1 more component, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Sep 25, 2026, 11:29 AM UTC
Degradation Started: featurePerfDegradation
- monitoring Sep 25, 2026, 11:35 AM UTC
We're investigating an issue affecting Commerce Cloud users' ability to view site visit traffic data. Some customers are seeing zero values when accessing their traffic dashboard. Site visits are occurring, but the dashboard isn't displaying them. We've engaged our engineering teams to restore full visibility into traffic data. We've also determined that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- monitoring Sep 25, 2026, 12:00 PM UTC
We're continuing to investigate the issue and are working to fully understand the scope of the impact. We have confirmed that the traffic data is being recorded correctly it's just not displaying in dashboards. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Sep 25, 2026, 12:28 PM UTC
We're working to understand why the data isn't being processed correctly. We're in the process of analyzing error logs to determine the trigger of the issue and possible remediation steps needed. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Sep 25, 2026, 12:50 PM UTC
We’ve confirmed the trigger of the issue, the pipeline that processes the traffic data became blocked. We’re working to perform a configuration change to unblock the traffic data. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Sep 25, 2026, 01:18 PM UTC
We're continuing to perform the necessary configuration change to unblock the processing of the site visit traffic data. Once this is complete, we’ll validate that the processing of the backlog is has begun. We'll provide an update in 30 minutes or sooner if additional information becomes available.