We completed a certificate rotation and restarted application services in the first affected region, and validation confirmed this was successful. We're now rolling out the certificate rotation across

Update timeline

1. identified Sep 25, 2026, 02:30 AM UTC

   Degradation Started: featureServiceDisruption

2. monitoring Sep 25, 2026, 02:50 AM UTC

   Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

3. monitoring Sep 25, 2026, 02:58 AM UTC

   We identified a certificate expiry, disrupting requests to the Discovery service and causing search and index rebuild failures. We're validating certificate status across all impacted environments before rotating the certificate to restore service. We've also identified additional environments experiencing this issue and are expanding our scope of investigation. We'll provide an update in 30 minutes or sooner if additional information becomes available.

4. monitoring Sep 25, 2026, 03:21 AM UTC

   We've confirmed that certificate expiry triggered the issue and are now rotating certificates to restore service. This continues to affect search index rebuilds for a subset of B2B Commerce customers. We're generating new certificates for the affected regions. We'll first rotate the certificate in one region to validate the fix, then roll it out across the remaining affected regions in parallel. We'll provide an update in 30 minutes or sooner if additional information becomes available.

5. monitoring Sep 25, 2026, 03:56 AM UTC

   We’ve generated the certificates required for rotation and are now working on the activation requests. The issue continues to affect search index rebuilds for a subset of B2B Commerce customers. We’ll provide an update in 30 minutes, or sooner if additional information becomes available.

6. monitoring Sep 25, 2026, 04:22 AM UTC

   We've rotated the certificate in the first affected region and updated the search service. We're now validating the logs to confirm the fix before rolling out the certificate rotation across the remaining affected regions in parallel. We'll provide an update in 30 minutes or sooner if additional information becomes available.

7. monitoring Sep 25, 2026, 05:21 AM UTC

   We're still validating the rotated certificate in the first affected region. We've also identified this issue affecting additional environments and are expanding our investigation to determine the full scope of impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.

8. monitoring Sep 25, 2026, 05:31 AM UTC

   Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

9. monitoring Sep 25, 2026, 06:06 AM UTC

   We completed a certificate rotation and restarted application services in the first affected region, and validation confirmed this was successful. We're now rolling out the certificate rotation across the remaining affected regions in parallel. We'll provide an update in 30 minutes or sooner if additional information becomes available.