Tableau Cloud incident

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers.

Major Resolved View vendor source →

Tableau Cloud experienced a major incident on May 2, 2026 affecting POD276, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2026, 05:58 AM UTC
Resolved
May 02, 2026, 08:38 AM UTC
Duration
2h 40m
Detected by Pingoru
May 02, 2026, 05:58 AM UTC

Affected components

POD276

Update timeline

  1. identified May 02, 2026, 05:58 AM UTC

    Degradation Started: performanceDegradation

  2. identified May 02, 2026, 06:30 AM UTC

    Disruption Started: ccStorefrontSAndOrBusinessManagerUnavailable

  3. monitoring May 02, 2026, 06:30 AM UTC

    This issue is impacting a subset of customers, and the service should be available for other users.

  4. monitoring May 02, 2026, 07:35 AM UTC

    We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.