SysAid experienced a minor incident on July 2, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 02, 2026, 09:21 PM UTC
Type: Incident Duration: 1 hour and 57 minutes Affected Components: INST67US - N. Virginia Jul 2, 23:18:36 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Jul 2, 21:21:59 GMT+0 - Identified - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Jul 2, 21:31:48 GMT+0 - Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Jul 2, 21:35:15 GMT+0 - Monitoring - Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team