SysAid incident

Monitoring - Service disruption affecting ticket management

Minor Resolved View vendor source →

SysAid experienced a minor incident on July 10, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 05:59 PM UTC
Resolved
Jul 10, 2026, 05:59 PM UTC
Duration
—
Detected by Pingoru
Jul 10, 2026, 05:59 PM UTC

Update timeline

  1. resolved Jul 10, 2026, 05:59 PM UTC

    Type: Incident Duration: 1 hour and 45 minutes Affected Components: INST74US - Oregon, INST03US - N. Virginia, INST09US - Oregon, INST06US - N. Virginia, INST05US - N. Virginia, INST04US - N. Virginia, INST64US - N. Virginia, INST07US - Oregon, INST80CA - Canada, INST08US - Oregon, INST67US - N. Virginia, INST72US - Oregon Jul 10, 17:59:56 GMT+0 - Investigating - We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. Jul 10, 18:06:55 GMT+0 - Monitoring - The third-party provider has applied a fix, and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. Jul 10, 18:18:18 GMT+0 - Monitoring - We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. In case of issues, please reach out to our Customer Care team. Jul 10, 19:44:46 GMT+0 - Resolved - This incident has been resolved.