SysAid incident

LDAP users might experience login issues accross multiple instances

Minor Resolved View vendor source →

SysAid experienced a minor incident on October 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 06:27 AM UTC
Resolved
Oct 01, 2025, 06:27 AM UTC
Duration
—
Detected by Pingoru
Oct 01, 2025, 06:27 AM UTC

Update timeline

  1. resolved Oct 01, 2025, 06:27 AM UTC

    Type: Incident Duration: 1 hour and 34 minutes Affected Components: INST17EU, INST13AU, INST04US, INST21EU, INST18EU, INST07US, INST73US, INST03US, INST09US, INST72US, INST15EU, INST05US, INST06US, INST19EU, INST67US, INST80CA, INST64US, INST74US, INST08US, INST16EU Oct 1, 07:52:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 1, 07:41:48 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 1, 06:27:09 GMT+0 - Investigating - Users that were imported via LDAP integration might experience login issues. This issue only affects Users that were imported via LDAP integration We are currently working on identifying the root cause of the issue. Oct 1, 08:00:59 GMT+0 - Resolved - This incident has been resolved.