SysAid experienced a minor incident on November 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 16, 2025, 07:39 AM UTC
Type: Incident Duration: 7 minutes Affected Components: INST19EU Nov 16, 07:39:41 GMT+0 - Identified - Our team has identified a service disruption / performance degradation. We are currently looking into the root cause of the issue. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 16, 07:45:43 GMT+0 - Monitoring - Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 16, 07:46:35 GMT+0 - Resolved - This incident has been resolved.