SysAid incident

Service disruptions / Performance degradation

Minor Resolved

SysAid experienced a minor incident on July 2, 2026 affecting North America (INST04US - N. Virginia) and North America (INST67US - N. Virginia), lasting 5h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 07:34 AM UTC
Resolved
Jul 02, 2026, 01:14 PM UTC
Duration
5h 39m
Detected by Pingoru
Jul 02, 2026, 07:34 AM UTC

Affected components

North America (INST04US - N. Virginia)North America (INST67US - N. Virginia)

Update timeline

  1. investigating Jul 02, 2026, 07:34 AM UTC

    We are currently investigating this incident.

  2. monitoring Jul 02, 2026, 08:20 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. identified Jul 02, 2026, 12:10 PM UTC

    We are continuing to work on a fix for this incident. Classic environments affected

  4. monitoring Jul 02, 2026, 12:29 PM UTC

    We implemented a fix and are currently monitoring the result.

  5. resolved Jul 02, 2026, 01:14 PM UTC

    This incident has been resolved.