Sync incident

Elevated Errors

Critical Resolved View vendor source →

Sync experienced a critical incident on May 22, 2020 affecting Links and Control Panel and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2020, 06:47 PM UTC
Resolved
May 22, 2020, 07:58 PM UTC
Duration
1h 11m
Detected by Pingoru
May 22, 2020, 06:47 PM UTC

Affected components

LinksControl PanelEventsShared Folders

Update timeline

  1. identified May 22, 2020, 06:47 PM UTC

    We're experiencing an elevated level errors and are currently looking into the issue.

  2. identified May 22, 2020, 06:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 22, 2020, 06:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 22, 2020, 07:16 PM UTC

    We are seeing improvements across the board and continue to monitor.

  5. monitoring May 22, 2020, 07:48 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 22, 2020, 07:58 PM UTC

    This incident has been marked as resolved. We continue to monitor and our team is investigating the cause. Please reach out to [email protected] directly if you continue to experience issues.