Sync incident

Elevated errors

Major Resolved View vendor source →

Sync experienced a major incident on March 31, 2021 affecting Windows Desktop and Control Panel, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2021, 04:41 PM UTC
Resolved
Mar 31, 2021, 07:09 PM UTC
Duration
2h 28m
Detected by Pingoru
Mar 31, 2021, 04:41 PM UTC

Affected components

Windows DesktopControl Panel

Update timeline

  1. investigating Mar 31, 2021, 04:41 PM UTC

    We are currently investigating elevated errors "Sync cannot connect to the network" related to desktop app file transfers.

  2. identified Mar 31, 2021, 04:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 31, 2021, 04:56 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 31, 2021, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 31, 2021, 07:09 PM UTC

    This incident has been resolved.