Sync incident

Billing Processing Delays - Accounts not updating with new plans

Major Resolved View vendor source →

Sync experienced a major incident on April 11, 2022 affecting Control Panel, lasting 14h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2022, 12:07 AM UTC
Resolved
Apr 11, 2022, 02:32 PM UTC
Duration
14h 25m
Detected by Pingoru
Apr 11, 2022, 12:07 AM UTC

Affected components

Control Panel

Update timeline

  1. investigating Apr 11, 2022, 12:07 AM UTC

    Our billing processing infrastructure is running behind which is causing accounts not to update with new plans. We are investigating the issue.

  2. investigating Apr 11, 2022, 12:19 PM UTC

    We continue to investigate this issue. If you need urgent assistance please email [email protected].

  3. resolved Apr 11, 2022, 02:32 PM UTC

    This incident has been resolved. We'll continue to monitor.