Sync incident

Elevated Errors

Minor Resolved View vendor source →

Sync experienced a minor incident on April 14, 2022 affecting Windows Desktop and Control Panel and 1 more component, lasting 18h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2022, 08:51 PM UTC
Resolved
Apr 15, 2022, 03:03 PM UTC
Duration
18h 12m
Detected by Pingoru
Apr 14, 2022, 08:51 PM UTC

Affected components

Windows DesktopControl PanelAndroid Mobile Client

Update timeline

  1. identified Apr 14, 2022, 08:51 PM UTC

    We are currently investigating elevated errors. Some users are experiencing "1000 An error occurred" messages while attempting to upload some files to Sync. The issue has been identified and a fix is being implemented.

  2. monitoring Apr 14, 2022, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2022, 03:03 PM UTC

    This incident has been resolved.