Sync incident

Users may experience degraded uploads and downloads

Major Resolved View vendor source →

Sync experienced a major incident on May 19, 2022 affecting Control Panel, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2022, 04:21 PM UTC
Resolved
May 19, 2022, 05:46 PM UTC
Duration
1h 24m
Detected by Pingoru
May 19, 2022, 04:21 PM UTC

Affected components

Control Panel

Update timeline

  1. investigating May 19, 2022, 04:21 PM UTC

    We are currently investigating and working on a fix to resolve.

  2. investigating May 19, 2022, 04:23 PM UTC

    We are currently investigating and working on a fix to resolve.

  3. monitoring May 19, 2022, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 19, 2022, 04:29 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring May 19, 2022, 04:30 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 19, 2022, 05:46 PM UTC

    This incident has been resolved.