Sync experienced a minor incident on September 22, 2022 affecting Android Mobile Client, lasting 8h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Android Mobile Client
Update timeline
- investigating Sep 22, 2022, 12:53 PM UTC
We are investigating reports of slow and/or failed Android and iOS Mobile app uploads.
- identified Sep 22, 2022, 02:45 PM UTC
Our network engineers have identified the problem, and are currently working on a solution
- identified Sep 22, 2022, 04:26 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 22, 2022, 06:56 PM UTC
We have identified the issue and are currently pushing out a fix. We are starting to see improvements, and we will continue to provide updates as the improvements roll out.
- monitoring Sep 22, 2022, 08:12 PM UTC
We've implemented a fix and are monitoring. Mobile uploads should be working. If you are still experiencing issues please contact us.
- resolved Sep 22, 2022, 08:58 PM UTC
This incident has been resolved.