Sync incident

Some users may experience degraded performance when uploading and downloading via the Mobile app

Notice Resolved View vendor source →

Sync experienced a notice incident on December 2, 2022 affecting Android Mobile Client, lasting 12h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2022, 03:47 PM UTC
Resolved
Dec 03, 2022, 04:08 AM UTC
Duration
12h 20m
Detected by Pingoru
Dec 02, 2022, 03:47 PM UTC

Affected components

Android Mobile Client

Update timeline

  1. investigating Dec 02, 2022, 03:47 PM UTC

    We are currently investigating this issue.

  2. identified Dec 02, 2022, 05:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 02, 2022, 06:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 03, 2022, 04:08 AM UTC

    This incident has been resolved.