Sync incident

Uploading issues affecting a subset of Sync users

Minor Resolved View vendor source →

Sync experienced a minor incident on January 18, 2023 affecting Windows Desktop and Control Panel and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2023, 12:37 AM UTC
Resolved
Jan 18, 2023, 02:45 AM UTC
Duration
2h 7m
Detected by Pingoru
Jan 18, 2023, 12:37 AM UTC

Affected components

Windows DesktopControl PanelAndroid Mobile Client

Update timeline

  1. investigating Jan 18, 2023, 12:37 AM UTC

    Some users are experiencing issues uploading files to Sync. Our engineering team is investigating

  2. monitoring Jan 18, 2023, 02:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 18, 2023, 02:45 AM UTC

    This incident has been resolved.