Sync incident

Sharing issues affecting a subset of Sync users

Minor Resolved View vendor source →

Sync experienced a minor incident on January 23, 2023 affecting Shared Folders, lasting 16h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2023, 09:53 PM UTC
Resolved
Jan 24, 2023, 02:17 PM UTC
Duration
16h 23m
Detected by Pingoru
Jan 23, 2023, 09:53 PM UTC

Affected components

Shared Folders

Update timeline

  1. investigating Jan 23, 2023, 09:53 PM UTC

    Some users are experiencing errors while managing Shared Folders. Our engineers are currently investigating and we'll post updates here

  2. identified Jan 23, 2023, 11:14 PM UTC

    Our engineers have identified the issue and are working to resolve it now.

  3. monitoring Jan 24, 2023, 01:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 24, 2023, 02:17 PM UTC

    This incident has been resolved.