Sync incident

Elevated Errors

Minor Resolved View vendor source →

Sync experienced a minor incident on February 2, 2023 affecting Windows Desktop and Links and 1 more component, lasting 5h 52m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2023, 08:27 PM UTC
Resolved
Feb 03, 2023, 02:19 AM UTC
Duration
5h 52m
Detected by Pingoru
Feb 02, 2023, 08:27 PM UTC

Affected components

Windows DesktopLinksControl PanelAndroid Mobile ClientEventsShared Folders

Update timeline

  1. investigating Feb 02, 2023, 08:27 PM UTC

    We're experiencing an elevated level of network errors and our engineers are currently looking into the issue.

  2. monitoring Feb 02, 2023, 08:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 02, 2023, 11:48 PM UTC

    Our engineering team continues to monitor the solution applied.

  4. resolved Feb 03, 2023, 02:19 AM UTC

    This incident has been resolved.