Sync incident

Login and Syncing issues affecting a subset of Sync users

Major Resolved View vendor source →

Sync experienced a major incident on April 10, 2023 affecting Windows Desktop and Links and 1 more component, lasting 5h 47m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2023, 07:50 PM UTC
Resolved
Apr 11, 2023, 01:38 AM UTC
Duration
5h 47m
Detected by Pingoru
Apr 10, 2023, 07:50 PM UTC

Affected components

Windows DesktopLinksControl PanelAndroid Mobile ClientEventsShared Folders

Update timeline

  1. identified Apr 10, 2023, 07:50 PM UTC

    Some users are experiencing issues logging in and Syncing. The issue has been identified and our team is working on a fix.

  2. monitoring Apr 10, 2023, 08:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 11, 2023, 01:38 AM UTC

    This incident has been resolved.