Sync incident

Billing Processing Delays: Purchases, Upgrades & Renewals affected

Notice Resolved View vendor source →

Sync experienced a notice incident on April 17, 2023 affecting Public Website (sync.com), lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2023, 03:33 PM UTC
Resolved
Apr 17, 2023, 05:00 PM UTC
Duration
1h 26m
Detected by Pingoru
Apr 17, 2023, 03:33 PM UTC

Affected components

Public Website (sync.com)

Update timeline

  1. identified Apr 17, 2023, 03:33 PM UTC

    Some users may experience errors when purchasing, upgrading, or renewing accounts. Our team is working with our vendor to restore services.

  2. monitoring Apr 17, 2023, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 17, 2023, 05:00 PM UTC

    This incident has been resolved.