Sync incident

Login and Syncing issues affecting a subset of Sync users

Minor Resolved View vendor source →

Sync experienced a minor incident on April 23, 2024 affecting Windows Desktop and Control Panel and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 02:04 PM UTC
Resolved
Apr 23, 2024, 03:21 PM UTC
Duration
1h 17m
Detected by Pingoru
Apr 23, 2024, 02:04 PM UTC

Affected components

Windows DesktopControl PanelAndroid Mobile ClientShared Folders

Update timeline

  1. investigating Apr 23, 2024, 02:04 PM UTC

    Some users are experiencing issues logging in and Syncing. Our team is investigating now.

  2. monitoring Apr 23, 2024, 02:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2024, 03:21 PM UTC

    This incident has been resolved.