Sync incident

Some users may experience issues with uploads, downloads, and file transfers

Minor Resolved View vendor source →

Sync experienced a minor incident on May 21, 2024 affecting Windows Desktop and Links and 1 more component, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 06:42 PM UTC
Resolved
May 21, 2024, 10:18 PM UTC
Duration
3h 35m
Detected by Pingoru
May 21, 2024, 06:42 PM UTC

Affected components

Windows DesktopLinksControl PanelAndroid Mobile ClientShared Folders

Update timeline

  1. investigating May 21, 2024, 06:42 PM UTC

    We are currently investigating this issue.

  2. identified May 21, 2024, 06:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2024, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 21, 2024, 07:40 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 21, 2024, 10:18 PM UTC

    This incident has been resolved.