Sync incident

Connection issues

Major Resolved View vendor source →

Sync experienced a major incident on May 24, 2024 affecting Windows Desktop and Control Panel, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2024, 05:27 PM UTC
Resolved
May 24, 2024, 05:45 PM UTC
Duration
18m
Detected by Pingoru
May 24, 2024, 05:27 PM UTC

Affected components

Windows DesktopControl Panel

Update timeline

  1. investigating May 24, 2024, 05:27 PM UTC

    Some users are experiencing connection issues to the Sync.com Web Panel and also when using the Sync Desktop app. We are currently investigating.

  2. resolved May 24, 2024, 05:45 PM UTC

    A fix was pushed and the issue should now be resolved, we will continue to monitor from here.