Sync incident

Login and Syncing issues affecting a subset of Sync users

Minor Resolved View vendor source →

Sync experienced a minor incident on June 24, 2024 affecting Windows Desktop and Control Panel and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2024, 03:28 PM UTC
Resolved
Jun 24, 2024, 04:06 PM UTC
Duration
37m
Detected by Pingoru
Jun 24, 2024, 03:28 PM UTC

Affected components

Windows DesktopControl PanelAndroid Mobile Client

Update timeline

  1. identified Jun 24, 2024, 03:28 PM UTC

    Some users maybe unable to login and manage their files. Our team is working on a solution now.

  2. monitoring Jun 24, 2024, 03:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2024, 04:06 PM UTC

    This incident has been resolved.