Sync incident

Login and Syncing issues affecting a subset of Sync users

Minor Resolved View vendor source →

Sync experienced a minor incident on July 15, 2024 affecting Windows Desktop and Links and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 05:44 PM UTC
Resolved
Jul 15, 2024, 08:33 PM UTC
Duration
2h 48m
Detected by Pingoru
Jul 15, 2024, 05:44 PM UTC

Affected components

Windows DesktopLinksControl PanelAndroid Mobile ClientShared Folders

Update timeline

  1. investigating Jul 15, 2024, 05:44 PM UTC

    Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

  2. monitoring Jul 15, 2024, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jul 15, 2024, 06:12 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 15, 2024, 06:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 15, 2024, 08:33 PM UTC

    This incident has been resolved.