Sync incident

Login issues affecting a subset of Sync users

Minor Resolved View vendor source →

Sync experienced a minor incident on September 11, 2024 affecting Control Panel, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 09:03 PM UTC
Resolved
Sep 11, 2024, 11:28 PM UTC
Duration
2h 25m
Detected by Pingoru
Sep 11, 2024, 09:03 PM UTC

Affected components

Control Panel

Update timeline

  1. investigating Sep 11, 2024, 09:03 PM UTC

    Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

  2. monitoring Sep 11, 2024, 10:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2024, 11:28 PM UTC

    This incident has been resolved.