Sync incident

Elevated Errors

Minor Resolved View vendor source →

Sync experienced a minor incident on February 11, 2025 affecting Windows Desktop and Control Panel and 1 more component, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2025, 05:15 PM UTC
Resolved
Feb 11, 2025, 10:14 PM UTC
Duration
4h 59m
Detected by Pingoru
Feb 11, 2025, 05:15 PM UTC

Affected components

Windows DesktopControl PanelAndroid Mobile ClientMac DesktopiOS Mobile Client

Update timeline

  1. investigating Feb 11, 2025, 05:15 PM UTC

    We are seeing elevated error rates and are currently looking into the issue.

  2. investigating Feb 11, 2025, 05:26 PM UTC

    A change has been implemented and we are currently monitoring its impact.

  3. monitoring Feb 11, 2025, 05:26 PM UTC

    A change has been implemented, and we are currently monitoring its impact.

  4. resolved Feb 11, 2025, 10:14 PM UTC

    This incident has been resolved.