Sync incident

Login issues affecting a subset of Sync users

Minor Resolved View vendor source →

Sync experienced a minor incident on March 12, 2025 affecting Control Panel, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 07:59 PM UTC
Resolved
Mar 12, 2025, 10:21 PM UTC
Duration
2h 21m
Detected by Pingoru
Mar 12, 2025, 07:59 PM UTC

Affected components

Control Panel

Update timeline

  1. investigating Mar 12, 2025, 07:59 PM UTC

    Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

  2. monitoring Mar 12, 2025, 09:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 12, 2025, 10:21 PM UTC

    This incident has been resolved.