Sync incident

Elevated API Errors

Minor Resolved View vendor source →

Sync experienced a minor incident on May 28, 2025 affecting Public Website (sync.com) and Control Panel, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 07:41 PM UTC
Resolved
May 29, 2025, 02:04 AM UTC
Duration
6h 23m
Detected by Pingoru
May 28, 2025, 07:41 PM UTC

Affected components

Public Website (sync.com)Control Panel

Update timeline

  1. investigating May 28, 2025, 07:41 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating May 28, 2025, 07:41 PM UTC

    We are continuing to investigate this issue.

  3. identified May 28, 2025, 08:16 PM UTC

    The issue has been identified, a fix is being implemented.

  4. monitoring May 28, 2025, 08:58 PM UTC

    A fix has been implemented and we are monitoring the situation.

  5. resolved May 29, 2025, 02:04 AM UTC

    This incident has been resolved.